FAQs

Welcome to the Black Diamond Boutique FAQ page. Here you’ll find answers to some of the questions we receive most often. If you need additional assistance, our customer support team is always happy to help.

1. What products do you sell?

We offer a wide variety of women’s fashion, including:

  • Dresses
  • Tops & Blouses
  • Shirts
  • Skirts
  • Jumpsuits
  • Matching Sets
  • Bottoms
  • Shoes
  • Seasonal Collections
  • New Arrivals
  • Best Sellers

2. Where do you ship?

We currently ship to addresses within the United States.

At this time, we do not offer international shipping.

3. How long does shipping take?

Order Processing: 1–2 Business Days

Standard Shipping: 3–7 Business Days

Expedited Shipping: 2–3 Business Days (when available)

Delivery times are estimates and may vary due to carrier delays, weather conditions, holidays, or other unforeseen circumstances.

4. How can I track my order?

Once your order has been shipped, you’ll receive a shipping confirmation email containing your tracking number.

Tracking information may take up to 24 hours to become active after shipment.

5. What payment methods do you accept?

We accept secure payments through:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • PayPal
  • Apple Pay
  • Google Pay
  • Shop Pay

6. Can I cancel my order?

Yes. Orders may be canceled before they have been processed or shipped.

Once an order has entered processing or has been shipped, it can no longer be canceled. After delivery, you may request a return in accordance with our Refund & Returns Policy.

7. What is your return policy?

We accept returns within 30 days of delivery.

Returned items must be:

  • Unused
  • Unworn
  • Unwashed
  • In their original condition
  • Returned with all original tags attached

Please review our Refund & Returns Policy for complete details.

8. When will I receive my refund?

Once your returned item has been received, inspected, and approved, refunds are typically processed within 5–10 business days to your original payment method.

Processing times may vary depending on your financial institution.

9. What should I do if I receive a damaged or incorrect item?

Please contact us within 48 hours of delivery and include:

  • Your order number
  • Photos of the item
  • Photos of the shipping packaging

We’ll work quickly to resolve the issue and provide an appropriate solution.

10. How do I choose the correct size?

We recommend reviewing the Size Guide available on each product page before placing your order.

If you need additional sizing assistance, our customer support team will be happy to help.

11. Is my payment information secure?

Yes. All payments are processed through secure, encrypted payment gateways that comply with industry security standards.

We do not store your complete credit or debit card information.

12. How can I contact customer support?

We’re always happy to assist you.

Business Name: Black Diamond Boutique

Website: https://blkdmnd916.com

Physical Address:
1930 16th St
Sacramento, CA 95811
United States

Phone: +1 (279) 599-3730

Email: support@shirtsandmoreinc.com

Thank you for shopping with Black Diamond Boutique. We appreciate your trust and look forward to providing you with a reliable, secure, and enjoyable shopping experience.