Refund and Returns Policy – Black Diamond Boutique

At Black Diamond Boutique, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help with a straightforward and transparent return process.

30-Day Return Policy

We accept returns within 30 days of the delivery date.

To be eligible for a return, items must be:

Unworn, unused, and unwashed
In their original condition
With all original tags attached
Returned in the original packaging whenever possible
Accompanied by proof of purchase or your order number

Non-Returnable Items

The following items are not eligible for return or refund:

Final Sale or Clearance items
Gift Cards
Items marked as Non-Returnable
Products that have been worn, washed, altered, damaged by the customer, or returned without original tags

For hygiene reasons, certain accessories or intimate apparel may also be non-returnable unless they arrive damaged or defective.

How to Start a Return

Before returning any item, please contact our Customer Support team to request return authorization.

Please include:

Your order number
Your full name
The reason for your return
Photos of the item (if it is damaged, defective, or incorrect)

Email: support@shirtsandmoreinc.com

Once your request has been reviewed, we will provide return instructions and the appropriate return address.

Please do not send items back without prior authorization, as this may delay or prevent the processing of your refund.

Refunds

After your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days.

Depending on your financial institution or payment provider, additional processing time may be required before the refund appears in your account.

Exchanges

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

If a replacement is available, we will gladly exchange the item. If the product is unavailable, we will offer either a full refund or store credit, as appropriate.

Return Shipping

If the return is the result of:

A defective product
A damaged shipment
An incorrect item sent by us

Black Diamond Boutique will cover the return shipping costs.

If the return is due to a change of mind, incorrect size selection, or personal preference, the customer is responsible for the return shipping costs.

Original shipping charges are non-refundable unless the return is caused by our error.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.

To help us resolve your request quickly, please provide:

Your order number
Photos of the item
Photos of the shipping packaging

Order Cancellations

Orders may be canceled before they have been been processed or shipped.

Once an order has entered processing or has been shipped, it can no longer be canceled. After delivery, you may request a return in accordance with this Return Policy.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Business Name: Black Diamond Boutique

Physical Address:
1930 16th St
Sacramento, CA 95811
United States

Phone: +1 (279) 599-3730